FAQ

1. Where is Paintingdiamonds.com based?

We are based in Delaware, USA.

2.  When Will I Receive My Order?

Some of our products are shipped from USA, some others ship from  our warehouses in Asia, the average delivery time is 2-4 weeks. Most of the time packets are delivered under 2 weeks for the USA, Canada, and Europe.

You will receive an email confirmation when your order gets shipped along with a tracking number

 

3. I just received one product, but i have ordered more than one. 

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

4. What about returns or concerns?

Our team is available at contact@paintingdiamonds.com Just contact us and we will make sure to address your concern.